Shipping policy

Shipping Policy

Last updated: 13 August 2026

We want your POLARIC order to reach you safely and as quickly as possible. This policy explains our processing times, delivery, tracking and what to do if something goes wrong.

Nothing in this policy affects your statutory consumer rights.

Shipping Destinations

We currently ship throughout the United Kingdom.

Any available delivery options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Processing Times

Orders are typically processed within 1–3 business days.

Business days are Monday to Friday, excluding UK bank holidays.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

During particularly busy periods, such as promotions, product launches or public holidays, processing may occasionally take longer. If there is a significant delay with your order, we will aim to let you know.

Shipping Options & Costs

Available delivery methods and shipping charges will be shown at checkout.

The options available may depend on your delivery address, order size and any shipping promotion that applies to your order.

The final delivery charge will always be displayed before payment is completed.

Delivery Estimates

Estimated delivery times begin from the date your order is dispatched, not from the date the order is placed.

Our processing time should therefore be added to the estimated delivery time when calculating when your order is likely to arrive.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control, including:

  • Courier delays

  • Severe weather

  • UK bank holidays

  • High-volume or peak trading periods

  • Transport or network disruption

If your order is significantly delayed or has not arrived, please contact us at support@polaric.co.uk so we can investigate.

Nothing in this section affects any statutory rights you may have where an order is delayed or not delivered.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow a reasonable amount of time after dispatch for tracking information to become active or update within the courier's system.

If your tracking information has not updated for an unusually long period, contact us at support@polaric.co.uk with your order number.

Incorrect or Incomplete Addresses

Please check that your delivery information is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible at support@polaric.co.uk

If your order has not yet been dispatched, we will make reasonable efforts to correct the address. However, we cannot guarantee that changes can be made once an order has entered the fulfilment process.

Once an order has been dispatched, we may be unable to change the delivery address.

Where an order cannot be delivered or is returned to us because incorrect or incomplete delivery information was provided by the customer, reasonable redelivery costs may apply where legally permitted.

This does not apply where the delivery issue was caused by POLARIC or our delivery provider.

Lost Orders

If your tracking has not updated for an unusually long period or your order appears to be lost in transit, please contact:

support@polaric.co.uk

Include your:

  • Full name

  • Order number

  • Delivery address

  • Tracking information, where available

We will investigate the delivery with the courier and work with you to resolve the issue.

Depending on the circumstances, this may include arranging a replacement or refund where appropriate.

Tracking Shows Delivered but You Haven't Received Your Order

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

  • Around your property or any designated safe place

  • With other members of your household

  • With neighbours who may have accepted the parcel

  • Any delivery photograph, note or tracking information provided by the courier

If you still cannot locate your order, contact support@polaric.co.uk with your order number and tracking information.

We will investigate the delivery with the courier and work with you to determine the appropriate resolution.

Damaged Orders

Please inspect your order as soon as reasonably possible after delivery.

If your parcel or POLARIC product arrives damaged, leaking or otherwise affected during delivery, contact us at:

support@polaric.co.uk

Where reasonably possible, please provide:

  • Your order number

  • A brief description of the issue

  • Photographs of the damaged product

  • Photographs of the outer packaging and delivery label

Please retain the affected product and packaging while we investigate, unless doing so would be unsafe.

Depending on the circumstances, we may arrange an appropriate replacement, refund or other remedy.

Undeliverable & Returned-to-Sender Orders

If the courier is unable to complete delivery, they may provide instructions for redelivery, collection or another delivery attempt.

Please follow any instructions provided through your tracking information.

If your order is returned to POLARIC because it was not collected, delivery could not be completed or incorrect delivery information was supplied, we will contact you once the parcel has been returned to us.

Where legally permitted and the delivery failure was not caused by POLARIC or the delivery provider, reasonable redelivery costs may apply if you would like the order to be sent again.

Refusing Delivery

Refusing a parcel does not, by itself, clearly tell POLARIC that you wish to cancel your order.

If you wish to cancel an order, please contact us at support@polaric.co.uk

For information about cancellations, returns and refunds, please see our Returns, Cancellations & Refunds Policy.

Returns Shipping

Returns are handled separately under our Returns, Cancellations & Refunds Policy.

For eligible change-of-mind returns, the customer will normally be responsible for the direct cost of returning the goods.

Where a product is faulty, damaged, incorrectly supplied or not as described, POLARIC will cover reasonable return costs or provide an appropriate return method where required.

Contact Us

If you have any questions about shipping, delivery, tracking or an order you have placed, please contact:

POLARIC UK LTD
Email: support@polaric.co.uk